Quick FAQ

Here are our most frequent questions, click on each question for the answer.

Are your Neko Services and Other Hosting plans online 24/7?

All Neko Services should be up 24/7, However sometimes we like to roam like a cat and can be offline, Don't worry the cat will come back to fix it when possible!

Are the player slots unlimited?

All Neko Services do not block/limit player slots. Any host that does this is not modern and is considered old... According to Neko Modern Standards of hosting.

What Hardware or Locations does NekoHosting Run?

All of Our Specs/Locations etc.. Are Publicly Viewable Here

Do you provide DDoS protection?

We teamed up with Voxility and Path.net to provide protection at a terabit scale.

What is your refund policy?

Cancellations, Refunds, Chargebacks and the 3 day Money-Back Guarantee.
All Minecraft & Game Servers have a 3 (three) day money-back guarantee from the initial server setup date.
After the 3 (three) day period of the server setup date, the service is no longer eligible for a refund.

[!] Any eligible refunds must be requested via a support ticket, If you are able to submit a ticket in the three day period you will be hold on the 3 day Money-Back Guarantee since you did make a ticket in the time period, However opening the ticket and say nothing about it will lost the hold on the 3 day Money-Back Guarantee since you never asked/mentioned it. [!]

Refunds on automated renewal payments will only be issued when requested by the client. If requested within 1 (one) day of the automatic renewal payment, 100% of the renewal amount will be refunded. If requested within 3 (three) days of the automated renewal payment, 50% of the amount will be refunded. If requested 3 (three) days after the automatic renewal payment, no refund will be issued.
Refunds on automated renewal payments do not apply to non-refundable services such as addons and future cases.
Refunds are only offered to new clients. Any clients who have purchased a service previously are not eligible for the 3-day money-back guarantee.

[Read More] about the TOS Clause of "Cancellations, Refunds, Chargebacks and the 3 day Money-Back Guarantee"